STEP 6: Talk to your loved one, Friend, etc!Įasy: when it is your scheduled visit time, you can open the Connect app and join the call, or if the visit is in-person, come to the facility at the scheduled time. On the app, click on ‘Schedule Event, where you can select the type and time of your visit. STEP 5: Schedule your 1st Call or In-Person Visit! Once you are approved, we will notify you so you can start scheduling video calls or in-person visits with your loved one. Then you can find your contact by searching by their name or inmate ID number.Īfter you add your contact, the Iowa DOC will then approve you as an approved video visitor. On this page you must select the incarcerated individual’s facility. Important Note: only the visitation staff will have access to your documents!Īfter you submit your photos, you can then add your incarcerated contact by clicking ‘Request Contact’. You will then be asked to take three photos:Ī selfie of you holding your ID with the photo ID facing the camera. For this step, you will need a government-issued ID (such as a driver’s license or a passport). You only have to click this link to download the Connect app : Īfter creating an account you will be asked to verify your identity. If you are on an Android phone, you do not need to download TestFlight. Video and In-Person Visits at this Facility Now Use Ameelio Connect. Once you’ve downloaded TestFlight, you can then click this link to download the Connect app : If you are on an iPhone you need to first download TestFlight, found at this link: You can access Connect from any iPhone or Android device. Please use the customer support options above for assistance. Please do not call the facility for additional support. Securus Video Connect ® system is a fully web-based visual communication system that allows friends, family members, attorneys, and public officials to schedule and participate in video sessions with an incarcerated individual from anywhere with internet access using the free Securus app, computer or tablet. DOC officials say inmates and their families will continue to have access to video visits as an alternative, including for those who can’t make the trip because of cost or logistics, or for. If you need additional help or don’t have an email, you may leave a voicemail at (202) 972-4022 When emailing customer support, please include screenshots that help describe your issue. Please email any additional questions or issues to. Remote Video Jail Visits with Inmates Register for Remote Video Visitation with your inmate. Please find Ameelio’s Frequently Asked Questions page here. Northern Regional Jail & Correctional Facility Inmate Search.
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